Refund policy
We hope you are just as obsessed with the product as much as we are! However, we understand things happen. Our return policy is noted below…
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, postmark of your return label must also be within 14 days of your confirmed delivery date. We do not offer returns outside of the 14-day return policy. We do not offer order cancellations or changes once the order is placed. Products returned must be unused, folded neatly in original packaging, safety liners / tags intact, and no signs of wear or wash. Please, no lotion, body oil, or makeup stains. Products must be in the original condition you received. We only offer returns for full swim sets (top and bottom). We reserve the right to refuse any products sent back to us that do not follow these guidelines.
All SALE items are FINAL SALE - no returns or exchanges.
We do not offer returns on monthly subscription boxes. However, you may exchange the suit you received in your monthly subscription box by following the 'how to make an exchange' below. You may cancel your subscription up to 48 hours before the next cycle.
How to make a return:
Step 1. Please send an email to Info@Jimmiswim.com with subject line "Return Request". In the email please include:
- Your full name
- Your order number
- The name of the item(s) you are returning
- Date of your order delivery
- Reason for return
If you are within the 14-day return window, we will confirm your return request.
Step 2. The customer is responsible for return shipping. Please ship to
Jimmi Swim
3 Austin St
#290566
Charlestown Massachusetts 02129
Step 3. Make sure to include your full name, order number, and email address inside the return package. Please send return packages using a tracked shipping method.
Step 4. Email us at Info@Jimmswim.com with the order number and return tracking number.
Step 5. Once we receive the product, we will provide the customer with a refund to the original form of payment within 5 business days of receiving the item. Depending on your financial institution, it may take up to 12 business days for the funds to be released. A shipping/processing fee of $15 will be subtracted from your refund. While we generously covered the initial shipping cost on your order, the return fee helps offset those expenses incurred in processing your return. This fee also covers administrative processing, which includes updating inventory and issuing refunds once the suit is received.
Due to hygiene reasons and ensuring a positive experience for future customers, we cannot resell returned items. However, we're committed to minimizing waste. Therefore, all returned suits are donated, giving them a second life.
We take pride in ensuring your order arrives safely and securely. We partner with reputable carriers to deliver your packages. Once a package is marked as "delivered" according to the carrier's tracking information, we are unable to assume liability for lost or stolen packages. We are also not responsible for orders shipped to incorrect addresses provided by the customer. To avoid delivery delays or lost packages, please double check your shipping information before placing your order, and be sure to include any associated apartment/unit numbers.
Should any merchandise be damaged or defective please email us at jimmiswimwear@gmail.com subject “DAMAGED ITEM”
How to make an exchange (JIMMI BOX SUBSCRIPTIONS ONLY):
